Remote Support

MAS team fully supports customer’s mechanical set-ups to electronic digital systems. Web-based, remote support enables customers to speak with an MAS technician who has first-hand knowledge of their system, especially in cases that involve new applications in the Industry or the Marine sector.

MAS also provides a remote monitoring service which allows engineers to connect and investigate all intelligent parts of the control system, thus allowing them to find faults remotely. This typically saves on costly site visits and reduces downtime. The remote monitoring system consists of dedicated modules mounted in the control cabinet that will be connected to a customer-supplied internet connection. This enables engineers to connect to the control system via a secure VPN connection provided by the site.